FAQ
Some frequently asked questions on how we operate
About Us
We're a creative interior and product design studio. We design homes and boutique commercial spaces, and we design and sell our own homewares, handmade in the UK. The common thread is colour, pattern and craftsmanship.
Our studio is in Margate, Kent. We work with clients across the UK and internationally.
Confident use of colour and pattern, mixed with antique and vintage pieces, in homes that are joyful to live in rather than precious. If you love colour but feel nervous about committing to it, that's exactly where we can help.
Interior Design Services
Three main options:
- Hourly 1:1 consultation: expert advice on whatever you need, from layout and colour schemes to furniture, lighting, upholstery, joinery and where to shop.
- Single room overhaul: a top-to-bottom design for one room, covering colour, pattern, lighting, layout, sourcing and design concepts.
- Full interior design: a complete scheme across your home or commercial space, including colour palettes, sourcing, layout plans, mood boards and specification drawings.
A number of ways are available. If you are local to SE England, we love seeing your space in person and engaging in this way.
However the majority of our engagements are undertaken virtually, with secure file shares and video calls to check in throughout the process.
Yes. Natasha works closely with local makers and can help you find good ones in your area.
It ranges! A call is an hour but a full-scale redesign and rebuild of a property can take up to 18 months. Our services are bespoke to your needs with this in mind.
Every project starts with a conversation about your story and how you use your space. Get in touch through our contact form with a short overview of what you need and we'll aim to reply within 24 hours.
Homewares
Homewares designed by Natasha and made in Britain, including our Stack and Mini footstools, made in collaboration with Franquemont London as part of the Bloomsbury capsule collection, plus other items such as our marble range.
In Britain. Our marble vases are handmade by local craftspeople, so no two are identical. Our soft furnishings are handmade in Britain using deadstock, recycled or UK-woven fabrics wherever possible.
Broadly yes. Our footstools are made to order with a lead time of 3 to 6 weeks. Made-to-order items are non-refundable. If you need something sooner, get in touch and we'll see what we can do.
Shipping & Delivery
Our homewares are likely made-to-order. This could mean a lead time of 4-6 weeks. If they are in stock, domestic shipping can take up to 5 business days.
International shipping is rare as we are a small UK business and bespoke charges for our bespoke (and sometimes heavy) homewares can be an issue. Please get in contact with us to discuss this.
Yes, we can ship our products all over the globe.
Please note that shipping costs globally can vary enormously. If you are not in the UK and would love to get hold of our homewares, please get in contact and we can arrange a bespoke delivery service is required.
Essentially no. We will of course honour any issues if the product arrives damaged in any way but a rigorous QA process is undertaken before shipping.
Payments & Safety
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
Learn more about our store's safe checkout experience (powered by Shopify) here.
We accept payments from major credit card companies like Visa, Mastercard, and American Express.
Other
Yes! Our colourful, restored family home in Margate, with high ceilings and an open-plan kitchen and diner, is available for photo and video shoots. Take look at our location hire page, or get in touch with details of your shoot.
Use the form on our Contact page, or email info@appreciationproject.co.uk for general questions. For press, styling requests and bespoke commissions, email natasha@appreciationproject.co.uk. We aim to reply within 24 hours.